Shipping Policy
At Kossura Store, we strive to provide transparent and reliable shipping options to ensure your order arrives safely and on time. Please review our shipping policy for details on processing times, shipping costs, and estimated delivery times.
Processing Time & Shipping Costs
Shipping costs vary based on your destination. You can view the exact shipping charges by adding items to your cart, proceeding to checkout, and entering your shipping address. The shipping cost will be automatically updated and displayed in your total.
Shipping & Handling
We process orders on business days, which are Monday through Friday (Eastern Standard Time), excluding holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
- Processing Time: 3-5 business days (during regular seasons). Processing times may be extended during holiday seasons.
Shipping from our warehouse:
We offer a flat shipping rate, so you can order as many items as you’d like without paying extra for shipping.
- Standard Shipping: $5.99 flat rate.
- Estimated Delivery Time: 7-15 business days (during regular seasons). Delivery times may be longer during holiday seasons.
How Long Does Shipping Take?
Shipping times vary by location. Here are our estimated shipping times:
| Location | Estimated Shipping Time |
|---|---|
| United States | 7-15 business days |
| Canada, Europe | 10-30 business days |
| Australia, New Zealand | 10-30 business days |
| Mexico, Central America, South America | 15-30 business days |
| Asia | 10-30 business days |
| Rest of the World | 10-30 business days |
Late Deliveries
Our shipping partners do their best to ensure timely delivery. However, delays may occur due to unforeseen circumstances, and Kossura Store cannot be held responsible for delays caused by:
- Incorrect shipping address
- Missing apartment, building, or unit number
- Severe weather conditions
- International customs procedures
Order Tracking
Once your order is shipped, you will receive a confirmation email containing a tracking link to monitor your package’s progress. Please allow 2-4 days for the shipping carrier to update the tracking information in their system.
If you attempt to track your package and no information is available, this simply means the carrier has not yet processed your package. Once the package is scanned into their system, tracking updates will become available.
Multiple Items in One Order
If you ordered multiple items, you may receive them in separate shipments. This allows us to get your products to you faster. If some items arrive before others, rest assured the remaining items are on their way.
Missing Order Confirmation Emails
If you have not received any order confirmation emails, it may be due to an incorrect email address. We send several emails during the ordering process, including an order confirmation, a fulfillment notice, and a shipping notice. If you believe you may have entered your email incorrectly, please contact us, and we will update it for you.
Contact Us
If you have any questions that are not addressed in this FAQ, feel free to reach out to us via email at [email protected]. Our customer support team is available 24/7, and we aim to respond within 1 business day.
Delivery to Multiple Addresses
We do not offer shipping to multiple addresses for a single order. If you need items delivered to different locations, please place separate orders for each address.
Delivery to PO Boxes or Military APO/FPO Addresses
Yes, we ship to PO Boxes and Military APO/FPO addresses. Orders shipped to APO addresses are handled by DHL Global Mail and transferred to USPS for final delivery through the military mail system. Please note that shipments to APOs may take up to 45 additional days to arrive.
Once a package enters the military mail system, tracking information will no longer be updated for security reasons. This means we cannot provide tracking details after the package has been handed over to military mail.