Cancellation Policy

Order Cancellation

At Kossura Store, we understand that plans can change, and you may need to cancel an order. Our cancellation policy is designed to be as flexible as possible while still ensuring the timely processing of all orders.

How to Cancel an Order

If you wish to cancel your order, please contact us as soon as possible. Orders can only be canceled if they have not yet been processed or shipped.

Cancellation Requests

To request a cancellation, please contact our customer service team at:

Make sure to include your order number and the reason for your cancellation request.

Cancellation Timeframe

If you request a cancellation within 24 hours of placing your order, we will cancel it and issue a full refund. After this period, if the order has already been processed or shipped, it may no longer be eligible for cancellation.

Custom Orders

Please note that custom-made products are non-cancellable once production has begun. Be sure to review all order details carefully before finalizing any custom order.

Refunds for Canceled Orders

Refunds for canceled orders will be processed within 7-10 business days and will be credited back to the original payment method used for the purchase.

Contact Us

If you have any questions or need assistance regarding our cancellation policy, feel free to contact us:

Thank you for choosing Kossura Store. We appreciate your business and are always here to assist you with any concerns.