Refund and Returns Policy
At Kossura Store, we strive to ensure that you are completely satisfied with your purchase. If you receive a defective or incorrect item, please reach out to us at [email protected] for guidance. If your order meets any of the conditions below, contact us as soon as you receive your item.
We will refund or reprint your order at no cost in the following cases:
- The product itself is flawed.
- Design error: the design does not match what was shown on our site.
- The product information (type, size) is different from what you ordered.
What Should You Do?
To request a refund, you must notify us within 14 days of receiving your item. Please send the following details to [email protected]:
- Your order/invoice ID.
- If you received a wrong or damaged item, please include a picture of the product you received.
Once we review your request, we will process your refund within 1-3 business days. If approved, your refund will arrive within 2-3 business days.
Returns
If you receive the wrong or a defective item, there is no need to return it to us. In these cases, we will issue a refund, which will typically be processed within 2-3 business days.
Please Note:
We do not process refunds, reprints, or returns in the following cases:
- Your order did not arrive due to factors within your control (e.g., providing the wrong shipping address, being unavailable to receive the delivery, not picking up packages as requested).
- Your order did not arrive due to exceptional circumstances outside of our control (e.g., customs delays, natural disasters, or marked “delivered” in the tracking system but lost after delivery).
- The item matches the description provided on our site.
Cancellations (if applicable)
Customers have 24 hours after placing an order to request cancellation. Please note that a management, processing, and transaction fee of 10% of your total order value will be applied to cancellations.
After this period, your item will go into production, and we will not be able to cancel the order.
Refund Processing Times
- For PayPal Accounts: Refunds will be processed within 48 hours.
- For Credit Card Accounts: Refunds will take 10-14 business days, depending on your card issuing bank.
Exchanges
- In-stock items: Exchange processing takes 1-3 business days.
- Out-of-stock items: Exchange processing takes 5-7 business days.
Compensation (Points or Coupons)
Compensation will be provided within 1-2 business days.
Repair
Repairs will take 7-14 business days.
Exchanges
We do not offer exchanges or returns for size unless we sent the wrong size item. If you experience other issues such as printing errors, we will take full responsibility. Please contact us for assistance, and we will guide you through the process. Do not send your purchase back unless authorized by our team.
Late or Missing Refunds (if applicable)
If you haven’t received your refund yet:
- First, check your bank account again.
- Then contact your credit card company, as it may take some time for the refund to be officially posted.
- Next, contact your bank. Processing times for refunds may vary.
- If you’ve done all of this and still have not received your refund, please contact us at [email protected].